Upduo, an LMS platform based out of California, helps organizations improve frontline workers proficiency through targeted learning focused on specific skill gaps. Upduo achieves this by following an AI-powered employee-to-employee training platform that improves employee engagement, performance, and retention.

Use case

To reap the benefits of this peer-to-peer model, Upduo needed to sync in employee data from their customer’s HRIS to manage user-lifecycle effectively. The company initially relied on in-house integrations building custom API’s for each customer and their HRIS/ATS systems, at times having to opt for csv imports with complex HRIS systems due to limited access.

Dozens of Integrations in a Matter of Minutes

The result is unparalleled scalability, both in managing employee lifecycles and in expanding the depth and breadth of integrations over time.

• 15 man hours per week saved from integration maintenance
• 100% uptime in integration contributing to better customer NPS
• $80,000 saved in integrations maintenance per year

Complexity of In-House HR-Integrations

Problems with In-house Integrations start right at the time of development.

The effectiveness of Upduo’s training offerings, however, relied heavily on integrations with HRIS platforms, enabling the timely transfer of employee data.

All Upduo needs is to ingest the roster on their systems but to do this, it takes weeks or at times months for the development team to build one integration.  And they need to repeat this process for multiple customers as they expand operations.

Add that with the development team’s grappling with maintaining these integrations.

In-house integrations would be subject to frequent breakdowns. This required the team to constantly monitor the codebase to diagnose and troubleshoot issues, often needing to manually pinpoint errors and implement fixes.

The constant need to handle a non-critical task kept pulling the team’s focus away from core responsibilities and strategic initiatives essential for the product’s growth.

And at an organizational level, In-house builds were met by challenges of its own.

Creating a comprehensive custom integration was complicated. It required access and permissions from various departments within a client's organization. This process often faced delays due to disagreements or lack of coordination between different teams.

All these were serious constraints for an early-stage startup that was primarily focused on moving quick and fast with its operations.

As the science-backed training platform grew, they realized the need for a user-friendly third-party solution that understood HR-tech complexities, required minimal oversight, and could easily integrate HRIS data into their system.

Using Bindbee’s Unified API to Accelerate Product Scalability

With Bindbee’s Unified API, Upduo had precisely what they needed—robust, reliable, and easy-to-maintain integration. The engineering team could now accomplish in a single day what would have typically taken weeks, if not months.

Once an Upduo customer connects their HRIS with Bindbee, relevant employee data is synced with their system, subsequently making user lifecycle management easy as a breeze. Here’s how:

• Employee Roster Management: Bindbee's API enabled Upduo to sync employee data in real-time, automating the provisioning and de-provisioning process. As soon as a user was added or removed in the HRIS, Upduo's training modules reflected the change instantly.‍
• Flexibility: The use of Custom Fields within Bindbee's API allowed Upduo to tailor integrations to specific business needs, providing unprecedented adaptability to diverse client requirements without extensive reconfiguration.

Add to that Bindbee's intuitive, in-browser interface that offers end users a clear and concise view of integration workflows and key data points. This transparency, combined with the stringent security measures that the product adheres to, help establish a foundation of trust between Upduo and their customers.