In an era where cash is disappearing from wallets, front-line service workers shouldn't have to miss out on tips. That's where Grazzy comes in. Built for hotels, restaurants, bars, salons, and car washes, Grazzy is a digital tipping and employee payout platform that lets guests tip instantly via QR codes or kiosks… no app download required. Tips flow directly to employees through debit cards, ACH transfers, or payroll, unlocking up to a 20% increase in effective wages. Beyond tip collection, Grazzy handles the compliance layer by covering tax reporting, PCI compliance, and PII protection, making it an end-to-end solution for cashless tipping. As the sole vendor approved across all four major hotel brands (Marriott, Hilton, Hyatt, and IHG), Grazzy is setting the standard for how service businesses reward their teams.

Use Case

For Grazzy, HRIS integration isn't a nice-to-have — it's fundamental to how the platform calculates payouts and rewards. The product needs real-time access to employee attendance, PTO, and timesheet data to accurately compute bonuses and tip allocations. On top of that, roughly 75% of Grazzy's customers run their bonusing through the platform, which means the tip and bonus data needs to flow back into payroll systems automatically. Without reliable integrations across these touchpoints, the entire payout workflow breaks down — creating manual work for HR admins and inaccurate calculations for employees.

From Manual Exports to Automated Payroll in Days

The partnership with Bindbee transformed Grazzy's integration strategy from a bottleneck into a growth enabler. By closing the data loop across attendance, timesheets, and payroll, Grazzy now delivers the seamless experience their customers expect, without burning engineering bandwidth.

• 60+ integrations deployed at once, replacing a 2-3 week build cycle per integration
• Biweekly manual CSV exports eliminated for ~75% of customers
• Customer onboarding time reduced from months to days
• Engineering team refocused on core product development

Manual Exports, Crude Calculations, and Growing Admin Overhead

The integration requirements spanned three critical areas:

• Real-time access to PTO and leave data from customers' HRIS systems
• Accurate timesheet and clock-in data for fair payout calculations
• Automated payroll writeback to eliminate manual CSV uploads

Before partnering with Bindbee, Grazzy's team was building these integrations in-house, and the gaps were creating real product issues.

Attendance & PTO Blind Spots: Without direct access to HRIS leave data, Grazzy was calculating attendance in an unoptimised way. This sometimes led to technicians being unfairly penalized when they had legitimate PTO, creating trust issues around payout accuracy.

Incomplete Timesheet Data: Grazzy's GPS-based tracking captured on-site work hours but missed commute time and other nuances. The more accurate timesheet data lived inside customers' HR systems, but accessing it required custom integrations for each platform… a time-consuming effort that didn't scale.

The CSV Upload Problem: This was the biggest pain point. Around 75% of Grazzy's customers process bonusing through the platform, but the last mile was entirely manual. HR admins had to export CSV or Excel files from Grazzy and upload them into their HR systems biweekly. It was tedious, error-prone, and a constant source of friction for customers who expected a seamless experience.

Building each HRIS integration in-house took 2-3 weeks of developer time, pulling engineers away from core product work. For a team of Grazzy's size, this was unsustainable.

How Bindbee Closed the Loop on Grazzy's Data Workflows

Bindbee's Unified API gave Grazzy a single integration point to both read from and write to 60+ HRIS and payroll systems… solving each of the three core challenges in one go.

PTO & Leave Data Sync: Through Bindbee's Time Off model, Grazzy now pulls real PTO and leave data directly from customers' HRIS systems. This replaced the crude attendance calculations with accurate leave records, ensuring technicians are fairly compensated.

Timesheet Access: Bindbee's Timesheet model gives Grazzy access to clock-in and hours data from HR systems… filling the gaps that GPS-based tracking couldn't cover. Payout calculations are now based on the most complete and accurate data available.

Automated Payroll Writeback: The manual CSV export workflow is gone. Bindbee enables Grazzy to push bonus and tip data directly into customers' payroll systems, automating the biweekly process that previously required HR admins to manually handle file transfers. This was the single biggest unlock for Grazzy's customer experience.

Responsive Support: Grazzy's team highlighted quick responses and helpful feedback from Bindbee's support team whenever questions arose, keeping integration rollouts on track.